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If you experience problems or have questions:

You may send an e-mail to Kevin Blowers or phone him at 574.807.7220.

If you see the User Authentication Page, but cannot logon or receive a "That username or password was incorrect. Please try again" message:

Make sure that you are using your correct username or password. If you use your Bethel network username/ password, make sure that that username/password combination is correct by logging into the Bethel e-mail system. Passwords are case-sensitive.

If you use your student ID barcode number (the 80000000012345 number found below the barcode) as your username/ password, make sure that you are using the correct barcode number and your last name as your password. Ex.:

  • Username: 80000000012345
  • Password: Smith

If you do not see the Online Access Page, but get a "The page cannot be displayed" message:

The problem is probably a firewall issue.

If you are behind a corporate or institutional firewall, you will want to contact your systems adminstrator to open up ports so that our EZproxy software can work.

The port for https://bcezproxy.bethelcollege.edu is 443.

If you have Windows XP service pack 2, you will need to either disable the built-in firewall (Note: You may not want to do this if you want the protection that a firewall provides) or open up ports in the Windows firewall.

Instructions for opening up ports in Windows are as follows (the information comes from Microsoft at http://support.microsoft.com/default.aspx?scid=kb;en-us;308127 with changes made specifically for Bethel's EZproxy):


INTRODUCTION

This article describes how to manually open ports in Internet Connection Firewall (ICF) in Windows XP.

MORE INFORMATION

Programs may require ports to be manually opened so that the programs work correctly when ICF is in use either on the local computer or on the gateway computer. You may have to manually open a port if there is a service that is running on a computer that has ICF enabled that you want to make available to users on the Internet.

To manually open a port, follow these steps:

  1. Click Start, and then click My Network Places .
  2. Under Network Tasks, click View Network Connections . (Or, right-click My Network Places on the desktop, and then click Properties.)
  3. Right-click the connection that you use for the Internet, and then click Properties.
  4. Click the Advanced tab, and then click Settings.

    Note If the Settings button is unavailable, ICF is not enabled on this connection, and you do not have to open any ports (because they are all already open).

  5. Click Add to open a new port.
  6. In the Description box, type a friendly name. For example, type Databases: Port 443.
  7. In the Name or IP address of the computer hosting this service on your network box, type "bcezproxy.bethelcollege.edu".
  8. In the External port and Internal port boxes, type the port number. The port number is 443.
  9. Click either TCP or UDP, and then click OK .
  10. Repeat steps 1 through 9 for each port that you want to open.