Voice Mail Instructions (Audix) for Bethel College

First time log in

To log in to the AUDIX system: The first time you call AUDIX it will ask you to record your name to be included in the system announcements. After following login procedures steps 1-3, follow the voice prompts.

  1. Dial the AUDIX extension number 77444 and wait for the system to answer.
  2. Enter your extension number, then press #.
  3. Enter your password, then press #. If you have just had AUDIX installed, press #.
  4. Press 1. At the tone, speak your name.
  5. Press 1 to stop recording. It will speak back your name.
  6. At this point if you wish to rerecord, repeat steps 4 and 5. If recording is satisfactory, press # to approve.
  7. At this point you will be returned to the activity menu. Either hang up or continue with the activity you wish to perform.

Log in from your own phone

  1. Dial the AUDIX extension number 77444 and wait for the system to answer.

Log in from off campus or another phone

  1. Dial the AUDIX extension number.
  1. Enter your extension number, then press #.
  2. Enter your password, then press #.

The subscriber activity menu

After you call AUDIX and log in, you will be given the choice of using any of the six major activities. These six activities are shown below, arranged as they relate to the keys on your telephone. The arrangement shown is called the Activity Menu. This quick guide explains how to use some of the basic functions selected from the Activity Menu.

  1. Record MessagesGet Incoming Messages
  2. Personal Greeting
  3. Check Outgoing Messages
  4. Password and Mailing List
  5. Outcalling

Changing a name already recorded

  1. Call 77444 and log in.
  2. Press activity 5.
  3. Press 5 again to record name.
  4. At the tone speak your name.
  5. Press 1 to stop recording. The system will repeat the name just recorded.
  6. Press # to approve.

Record a personal greeting

You can have up to 9 personal greetings recorded but not all active on the AUDIX system. You could record greetings for working hours, after hours, weekends, holidays, vacations, etc.

  1. Call 77444 and log in.
  2. Press 3 to select the Personal Greeting Activity.
  3. Press 1.
  4. Press greeting number. Start with 1 and number consecutively as you add new greetings.
  5. Press 1. At the tone speak your greeting.
  6. Press 1 to stop recording.
  7. Press 2, 3 if you wish to listen to your greeting before approval.
  8. If the greeting is unsatisfactory press *D to erase and follow step 5 - 7 to re-record.
  9. If the greeting is satisfactory, press # to approve the recording.
  10. To activate the greeting just recorded follow the voice prompts. When finished with this activity press # and it will return to the activity menu you heard when you logged in.
  11. To activate a greeting previously recorded, login to AUDIX. Then press 3. Press 3 again, and then press greeting number, ie. 1, 2, 3, etc.

Change your password

Passwords are a form of security for your AUDIX mailbox. Passwords can be up to fifteen (15) letters. If you forget your password or the person using the extension has changed, call the help desk x87995.

  1. Call 77444 and log in.
  2. Press 5 to select Passwords from the Subscriber Activity Menu.
  3. Press 4 to change or modify your password.
  4. Enter your new password, then press #.
  5. Enter your new password again for confirmation and then press #.

Record and send a message

To record and send a message is to use the voice mail/messaging feature which will allow you to send information to one or more AUDIX users at the same time.

  1. Call 77444 and log in.
  2. Press 1 to select Record Messages from the Subscriber Activity Menu.
  3. After you hear the tone, speak your message.
  4. Press 1 to stop recording.
  5. To listen to message press 2, 3.
  6. If message is correct, press # to approve.
  7. If you wish to delete and re-record the message press *D and then follow steps 2 - 4.
  8. To address your message to its intended recipient, input the AUDIX subscribers mailbox/extension number followed by a #. If you are sending the same message to several persons enter each extension followed by a #.
  9. When you are finished addressing press #.
  10. For immediate delivery and not to keep a copy of your message press #.
  11. To keep a copy of your message, press 0 for the delivery option menu and follow the prompts.

Messages can be scheduled for delivery up to one (1) year from the date that you are recording it. To schedule messages for delivery, press 0 and listen to delivery option menu and follow prompts.

Listen to messages

Every incoming message consists of two (2) parts: the header and the spoken message. The header tells you what kind of message is waiting the time day and date of delivery, how long the message is and for voice mail messages who it is from.

  1. Call 77444 and log in.
  2. Press 2 to select Get Incoming Messages from the Subscriber Activity Menu.
  3. AUDIX will read you the header first.
  4. Press 0 or *L to listen to the message. (If you want to skip this message now and save it until later, press #. AUDIX will move the message from the new category to unopened category and read the next header. Then press either 0 or *L to listen to the content of the next message.
  5. Press # to save the message and skip to the next header, or press *D to delete the message.
  6. If you delete the message, AUDIX automatically skips to the next header.

Responding to incoming messages

You can respond to incoming messages in several ways. Listen carefully to the message header, which contains the name and extension number of the caller.
To reply immediately with a voice mail message without attaching a copy of the original message (Use only when you hear a name):

  1. Listen to the message.
  2. Press 1, 6 to reply to the caller or sender without attaching the original message.
  3. Speak your message.
  4. Press # to stop recording, approve message and send immediately.
  5. To forward the message with your comments (Use any time):
    1. Listen to the message.
    2. Press 1, 2 to begin recording.
    3. Speak your comment.
    4. Press * # to stop recording and approve your comment.
    5. Enter the recipient's address, then press #.
    6. Press # for AUDIX to send the message immediately.

To call back immediately without first hanging up (Use when you hear the name or extension of the caller within the hospital):

  1. Listen to the message.
  2. Press 1 to respond.
  3. Press 0 to call the sender. AUDIX will automatically place the call.

Creating a mailing list

  1. Call 77444 and log in.
  2. Press 5 to select Passwords and Mailing Lists from the Subscriber Activity Menu.
  3. Press 1 to create a mailing list.
  4. Enter a list name of up to six (6) letters and then press #.
  5. Press 1 if you want your list to be private or press 2 if you want to make your list public.
  6. Enter the mailbox/extension number of an individual recipient on your list then press #.
  7. Repeat step 6 until your mailing list is complete.
  8. Press * # to approve the list.

Addressing with your mailing list

After recording your voice mail message do the following steps if you wish to use a list to address your message for delivery.

  1. Press *L to signal that you are about to enter a list as the address.
  2. Enter the address (extension/mailbox number) of the list owner or press # if you own the list.
  3. Enter the list name and then press #.
  4. Enter more address (individuals or lists), or press * # to signal that you have finished addressing.
  5. Press # if you want your message to be delivered immediately. Otherwise follow steps listing under recording and sending message

Basic Commands

Help

*H

Press *H at any time for a complete list of current options. AUDIX will tell you the current activity and give you a list of options.

Restart

*R

Press *R to return to the Subscriber Activity Menu. This command will return you to the beginning menu. You can also press *R to get to your mailbox if you were redirected to AUDIX by call answer.

Relogin

**R

Press **R to relog in to the system with a different password. This command, available only at the activity Menu, allows two or more users to log in to their respective AUDIX mailboxes consecutively during a single phone call without having to hang up and start over.

Delete

*D

Press *D to delete message and mailing lists. Deleted messages can ONLY be retrieved if you press **U, immediately after deleting the message. If you have pressed any other buttons, you cannot perform this function.

List

*L

Press *L after recording a message to tell AUDIX that you are about the enter a list as an address

Listen

*L

Press *L after hearing a header to listen to the message.

Back Up

*B

Press *B to back up to the previous header/message pair when your are listening to messages that you have accessed at least once, but have not deleted.

Wait

*W

Press *W for the system to wait. Ordinarily, if you don't enter a command within a certain length of time, the system disconnects. This command asks the system to wait longer. When you are ready to continue, just press the key for the next activity you want to perform.

Transfer Out

*T

Press *T to transfer out of AUDIX and call another extension without hanging up.

Directory

**N

Press **N at any time to look up a subscriber's extension number or name. If you enter a name (followed by #) after pressing **N, AUDIX will let you know whether that person is an AUDIX subscriber and will give you the corresponding extension number. For names containing the letter Q or Z, Q=7 and Z=9.

Exit

**X

If you are finished using AUDIX but are at a toll phone and want to make another call, press **X. AUDIX will withdraw and leave you dial tone. You can then dial any number, inside or outside your company.

Disconnect

 

Hang up.

While listening to messages you may find the following command helpful.

Listen

You can press either 0 or *L to listen to your messages.

Rewind by steps

Press 5 to rewind in four-second increments. Press 5 several time to rewind in larger increments.

Advance by steps

Press 6 to advance in four-second increments. Press 6 several time to advance in larger increments.

Volume Increase

Press 4

Volume Decrease

Press 7

Speed Increase

Press 9

Speed Decrease

Press 8